Terms of Service

1. Acceptance of Terms

By accessing or using Blueone Pay's services, website, or mobile applications, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Be a resident of a country where our services are available
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using our services under applicable laws
• Complete our identity verification process

3. Account Registration

You must create an account to use our services. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

4. Money Transfer Services

Our money transfer services are subject to the following conditions:

• Transfers are subject to daily and transaction limits
• Exchange rates are determined at the time of transaction confirmation
• Transfer fees are disclosed before you confirm a transaction
• Delivery times are estimates and may vary based on destination country
• We reserve the right to delay or cancel transfers for compliance reasons

5. Fees and Charges

You agree to pay all applicable fees for using our services. Fees are clearly displayed before you confirm any transaction. We may change our fees at any time with prior notice. Third-party fees (such as bank charges) may also apply.

6. Prohibited Activities

You agree not to use our services for:

• Illegal activities including money laundering or terrorist financing
• Fraudulent transactions or identity theft
• Transactions involving prohibited goods or services
• Circumventing transaction limits or verification requirements
• Any activity that violates applicable laws or regulations

7. Cancellations and Refunds

You may cancel a transfer before it is processed. Once a transfer has been completed, it cannot be reversed. Refunds for cancelled transfers will be processed within 5-10 business days. Our money-back guarantee applies if we fail to deliver your transfer within the promised timeframe.

8. Limitation of Liability

To the maximum extent permitted by law, Blueone Pay shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the fees paid by you in the 12 months preceding the claim.

9. Dispute Resolution

Any disputes arising from these terms or our services shall first be attempted to be resolved through our internal complaint process. If unresolved, disputes may be submitted to binding arbitration in accordance with applicable rules.

10. Changes to Terms

We may modify these Terms of Service at any time. We will notify you of material changes via email or through our platform. Your continued use of our services after such modifications constitutes acceptance of the updated terms.

11. Contact Information

For questions about these Terms of Service, please contact us at legal@blueonepay.com or through our customer support channels.