Privacy Policy

1. Introduction

Blueone Pay ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our money transfer services, website, and mobile applications.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number)
• Government-issued identification documents
• Financial information (bank account details, payment card information)
• Transaction history and transfer details
• Beneficiary information
• Communication records with our support team

3. How We Use Your Information

We use the information we collect to:

• Process and complete your money transfers
• Verify your identity and prevent fraud
• Comply with legal and regulatory requirements
• Communicate with you about your transactions
• Improve our services and customer experience
• Send promotional communications (with your consent)

4. Information Sharing

We may share your information with third parties only in the following circumstances: with your consent, to complete transactions, with service providers who assist our operations, to comply with legal obligations, or to protect our rights and safety.

5. Data Security

We implement industry-standard security measures including 256-bit encryption, secure data centers, and regular security audits to protect your personal information. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are typically retained for a minimum of 5 years as required by financial regulations.

7. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete data
• Request deletion of your data (subject to legal requirements)
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer at privacy@blueonepay.com or write to us at our registered address.